Job Description
JOB TITLE: Client Financial Services Coordinator (Remote) LOCATION & SCHEDULE: Remote - WA, Full time COMPENSATION: As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership. Why This Role Matters: The Client Financial Services Coordinator will communicate with Banfield clients, via inbound and outbound calls, who have past due payments for their Wellness Plans, NSFs, and/or outstanding hospital invoices to obtain account information, approval to collect the past due payments, and/or make acceptable payment arrangements. They will handle calls relating to Lost Pet and micro-chipping calls, hospital questions and general Wellness Plan questions from current and potential clients. You Will: Live and exemplify the Five Principles of Mars, Inc. within self and team. Notify Banfield clients via telephone and email regarding delinquent accounts for Wellness Plans, third party collections, NSF’s and/or hospital invoices. Use various collections techniques to negotiate and secure payment on accounts. Process and document future, current and past due transactions. Troubleshoot and resolve payment and account discrepancies. Document calls and resolutions using all appropriate systems, ensuring consistency in service. Assist hospital teams with Wellness Plan and non-Wellness Plan financial information. Ensure the delivery of an exceptional client experience to both internal and ex
