Job Description
About Guideway Care * Guideway Care is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™ Job Summary: As a Care Guide, You will support patients and their caregivers to identify and resolve practical, social, physical and emotional. Your goal will be to help lower stress for patients by proactively identifying issues and connecting them with the appropriate resources for resolution. This is your opportunity to make a difference for patients and caregivers! Work Schedule: Monday - Friday: 10:00 AM- 7:00 PM CST Monday - Friday: 8:00 AM - 5:00 PM CST As part of your role, there may be instances where your shift could be adjusted. This adjustment may occur if you are assigned to a client whose operational hours are affected by the start or end of daylight saving time. Please be aware that this shift change can be adjusted at any time during employment with Guideway Care to accommodate clients' needs. We appreciate your understanding and flexibility regarding potential changes to your schedule. Essential Functions: Develop relationships with patients by performing telephonic outreach after a clinical event or diagnosis. Collaborate closely with the clinical team and use various resources throughout the health system to make a strong impact on the patient’s experience. Proactively research, identify and examine new community resources that can be used to assist patients. Participate in a growing professional network defining the standard for care guidance by disease state. Empower patients to communicate their preferences and priorities to their healthcare team and to take an active part in the decision-making process of their healthcare. Continuously contribute to the Care Guide navigation program development, implementation, and
