Job Description
About Nolia Health Nolia Health is a virtual-first healthcare organization dedicated to supporting older adults living with chronic and complex conditions, including dementia, and the family caregivers who support them. Through programs such as GUIDE (Guiding an Improved Dementia Experience), Chronic Care Management (CCM), Principal Care Management (PCM), Cognitive Care Services, and Behavioral Health Services, Nolia provides interdisciplinary, caregiver-centered care that helps families navigate healthcare systems and access the support they need. Position Summary The Medical Assistant serves as a key member of Nolia's interdisciplinary team, supporting patients, caregivers, Care Navigators, therapists, nurse practitioners, and physicians. This role combines traditional medical assistant responsibilities with care coordination, patient navigation, scheduling, operational support, and population health outreach. The ideal candidate is highly organized, compassionate, technologically savvy, proactive, and comfortable working independently in a fast-paced virtual healthcare environment. Success in this role requires exceptional communication skills, strong problem-solving abilities, attention to detail, and a genuine passion for supporting older adults and family caregivers. This is a highly collaborative role for someone who enjoys helping people, solving problems, and ensuring that patients and caregivers receive timely support and access to services. Key Responsibilities Patient & Caregiver Support Serve as a welcoming first point of contact for patients and caregivers. Respond to incoming patient inquiries via phone, email, text, patient portal, and other communication channels. Provide education regarding Nolia's programs and services. Assist patients and caregivers in understanding eligibility, enrollment, and available support services. Ensure patients and caregivers are connected with the appropriate clinician, Care Navigator, or community resource. Support pa
