Job Description
Job Responsibilities EDI Troubleshooting • Manage disputed invoices for customers on EDI billing • Trouble shooting root cause and resolve dispute on a timely manner • Communicate and work with local & overseas stakeholders for resolutions Job Requirements • Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and stakeholders. • Positive attitude with a growth mindset, demonstrating adaptability and a willingness to learn in a dynamic environment. • Detail-oriented, proactive, and able to work independently while maintaining a strong sense of accountability and urgency. • Experience in the Freight Forwarding industry, including Freight Bill Audit and Payment (FAP) processes. • Prior customer service experience will be a plus • Able to perform effectively both independently and as part of a collaborative team environment. • Proficient in Microsoft Office applications, including Excel, Outlook, and Word. • Strong organizational skills with the ability to manage multiple priorities and perform well under pressure in a fast-paced environment. •Candidates without prior experience are welcome to apply. Working Hours: Mon to Fri 8.30am – 6pm
