Job Description
Job Title: Medical Virtual Assistant - Patient Communications Coordinator Position Type: Full-time Work Hours: 8:00 AM – 5:00 PM (Mountain Time Zone) Work Days: Monday – Friday Salary: $5 – $6 per hour Job Code: J-UEA-2 Workplace: Remote Preferred Candidate Location: Philippines About the Client A premier destination for comprehensive endocrine care, serving patients across Salt Lake City, American Fork, and South Ogden, Utah. The practice focuses on delivering high-quality patient care while maintaining efficient front desk and administrative operations. Scope of Work / Responsibilities We are seeking a highly organized, professional, and tech-savvy Medical Patient Communications Coordinator to support a busy medical practice. The ideal candidate will serve as the primary point of contact for patients, managing inbound communications, coordinating follow-up actions, and ensuring patients receive timely assistance. Experience with Athena EMR is strongly preferred. Key Responsibilities Patient Communication & Call Management Answer incoming patient calls throughout the day in a professional and compassionate manner. Monitor and manage voicemail messages promptly. Return patient calls when appropriate and ensure all inquiries are addressed. Follow established protocols for handling patient concerns and requests. Appointment Support Schedule, reschedule, and confirm patient appointments. Assist patients with appointment-related questions. Ensure accurate documentation of scheduling updates within Athena. Medication Refill Coordination Receive and process medication refill requests. Gather necessary information and route requests according to office protocols. Coordinate communication between patients and providers regarding refill status. Message Triage & Care Coordination Categorize and prioritize incoming patient messages. Escalate urgent concerns to the physician when appropriate. Route administrative and clinical requests to the correct team member. Maintain organi
