Job Description
Job Requisition ID # 26WD99454 French posting follows 26WD99454 Sr. Technical Account Manager Position overview Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes. We are looking for professionals with Architecture, Engineering, Construction and Operations (AECO) experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide. You will join the Technical Adoption and Success group within the Customer Technical Success team– a team that values professional development and rewards high performance. The Technical Account Management group owns the customer support experience and is responsible for ensuring customer technical success, driving growth, and customer delight. Responsibilities Establish and maintain working relationships with customers as technical advisor, activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experience Priority handling and escalation of critical issues and monitoring of service level compliance Technical assistance and recommendations for Enterprise Customers based on data analytics Taking a problem management approach, find opportunities for improvement initiatives Partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives Responsible
