Job Description
Who we are For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment. Our Business Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals. Our Value Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world. All that we’re missing is you. Apply today! About the role Position Description: The Mgr, Customer Care will work closely with the Sr Director, Customer Care to implement and ensure adherence to the streamlining and transforming of the Client Services infrastructure across all MPF locations. Ensure that the quality and effectiveness of services provided to our clients are top quality and are in accordance with company policies, practices, and procedures. Work location: Work From Home EST or CST Responsibilities: Hire, train & develop customer service personnel across all MPF locations. Complete yearly reviews and develop goals for personal to support the company, region, and department. Establish standard job descriptions and roles and responsibilities for all Client Services positions. Work with Sr Director, Customer Care in defining a strategy to reorganize the Customer Service Department Achieve budgeted revenue targets related to assigned book of customers. Mentor and manage Account Managers in achieving individual revenue quotas. Grow and foster a Customer First Culture: provide timely, reliable, accurat
