Job Description
Ready to be a Titan? At ServiceTitan , our Customer Advocacy team connects prospects, customers, and internal teams through authentic customer stories and experiences. We help bring the voice of the customer to life through references, customer content, events, and advocacy programs that drive business impact. As a Customer Advocacy Specialist, you'll play a critical role in growing and activating our customer advocate community. You'll partner closely with Sales, Success, Marketing, and Product teams to identify customer champions, fulfill reference requests, develop customer proof, and create opportunities for customers to share their success stories. If you're passionate about building relationships, uncovering compelling customer stories, and creating programs that help customers engage with our brand, we'd love to meet you. What you'll do: Own the end-to-end execution of Sales and Upsell reference requests, including advocate identification, matching, outreach, scheduling, fulfillment, and follow-up to ensure strong SLA performance and a seamless customer experience. Build and maintain relationships with customer advocates across assigned audience segments and verticals, developing a deep understanding of customer stories, business outcomes, product adoption, and areas of expertise. Identify and recruit new customer advocates to strengthen coverage across key products, audience segments, verticals, company sizes, and use cases. Partner closely with Sales, Success, Marketing, and Product teams to understand business priorities and proactively source customers who can support strategic initiatives. Own the identification and development of customer content opportunities, including testimonials, case studies, videos, customer spotlights, speaking opportunities, one-pagers, and other customer proof assets. Work directly with customers throughout the content creation process, coordinating interviews, approvals, and stakeholder alignment to ensure stories are success
