Job Description
Job Title: Outlet Supervisor Company: Foot Artisan Location: Singapore Employment Type: Full-Time About Foot Artisan Foot Artisan is a leading wellness and foot reflexology provider committed to delivering exceptional customer experiences through professional therapy services and outstanding customer care. We are looking for a dedicated and proactive Outlet Supervisor to oversee daily outlet operations, lead the team, and ensure the highest standards of service excellence. Key Responsibilities Supervise and manage the daily operations of the outlet. Lead, motivate, and support therapists and customer service staff. Ensure excellent customer service and resolve customer feedback or concerns professionally. Prepare staff schedules and monitor attendance, punctuality, and performance. Maintain outlet cleanliness, hygiene, and operational standards. Monitor inventory levels and coordinate stock replenishment. Assist in achieving outlet sales targets and promoting services and wellness packages. Handle cashiering, sales reconciliation, and administrative duties. Ensure compliance with company policies, procedures, and workplace safety requirements. Support recruitment and onboarding activities. Training & Development Responsibilities Conduct orientation and on-the-job training for new employees. Train staff on customer service standards, operational procedures, and company policies. Coach team members to improve service quality, productivity, and sales performance. Monitor staff competency and identify training needs. Work closely with management to implement training programs and standard operating procedures (SOPs). Ensure all employees are updated on new services, promotions, and operational guidelines.
