Job Description
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details PRIMARY DUTIES AND RESPONSIBILITIES: Serves as the primary contact for physicians. Communicates with patient as needed and program stakeholders, building and maintaining trusted relationships in your designated area. Educates healthcare providers and their staff on program services, patient support resources, and help navigate therapy, reimbursement, and enrollment processes. Reviews patient charts and ensure completion of all required documentation, including special authorizations, enrollment forms, and prescription renewals. Takes full ownership of the special authorization process, ensuring timely, accurate submissions and expert guidance for reimbursement. Provides ongoing communication, updates, and guidance to physicians regarding patient status and any program changes or best practices. Adapts program elements to meet the unique needs of healthcare providers, personalize support for both in-clinic and remote care, and proactively identify and address areas for quality improvement. Other duties as assigned. EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Registered Nurse (RN) or related degree (BSc in Pharmacy or other Science degrees) or equivalent transferable skills. Knowledge of public or private third-party reimbursement arena. Bilingualism is an asset (requirement for province of Quebec). Previous Case Manager experience is an asset. MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: Exceptional customer service and interpersonal skills Ability to manage multiple tasks and priorities at once Comprehension of medical terminology Strong analytical and organizational skills Abi
