Job Description
We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails —assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers. Note: Work From Home opportunity available only to Tennessee residents. Key Responsibilities: Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date. Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information. Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty. Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service. Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures. Additional Support: Perform other duties as needed to support overall business operations. Qualifications: Experience: Previous customer service or retail experience is preferred but not required. Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax. Interpersonal Skills: Ability to connect with customers and respond effectively to their needs. Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals. Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions. Conf
