Job Description
We Could Use Someone Like You in Our Crew. Are you a gamer who is passionate about delivering exceptional customer service to other gamers? Are you eager to network with talented professionals on one of the most well-known gaming brands? We're seeking dedicated, customer-focused individuals to join our dynamic talent network of Ticket & Chats Customer Support Mods! Project Hours (All Times Pacific): 4:00 AM - 7:00 PM PT(Monday - Sunday) 10:30 AM - 2:00 PM PT REQUIRED Please note: Times are subject to change based on specific client needs. Commitment: Self-schedule 20 hours per week. 7 of those 20 hours must be self scheduled on weekends (Saturday and/or Sunday) within the required time slot. Orientation Begins: ASAP Language: English What Are We Looking For: A person with a great personality and team player attitude Comes to work ready to go and fully committed to surpassing expectations Has a knack for solving problems quickly and efficiently Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights Customer-friendly demeanor with a flexible attitude Reliable, trustworthy, and dependable Experience with high volume customer service Experience and fluency in English writing Advanced typing skills - minimum 40 wpm Experience with web-based research Experience working with company escalation policy Workspace Requirements To be considered for this opportunity, you must have: A dedicated desktop or laptop computer running Windows 11 or later At least 16 GB of RAM One of the following processors (or newer): Intel: 13th Generation Intel Core, Intel Core Ultra AMD: Ryzen 7000 Series or Ryzen 8000 Series Dual monitors A reliable, high-speed internet connection A high-quality headset with a noise-canceling microphone A quiet, distraction-free workspace suitable for handling calls Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and
