Professional Services Operations Coordinator

Overview One Identity helps customers manage identities, secure privileged access, and streamline governance across hybrid environments. Our Professional Services team delivers implementations and enables customer teams to operate solutions successfully. We are looking for a highly organized and detail-oriented Professional Services Operations Coordinator to support our Training, Resource Management, Project Administration, and Professional Services Operations activities across international teams. Responsibilities Training Operations Coordinate training schedules with trainers, customers, and partners based on training requests and public training plans. Process online training requests, create orders, complete related documentation, and manage associated administrative tasks. Collaborate with responsible teams to publish training calendars on websites and partner portals. Provision and maintain training environments using Skytap and coordinate issue resolution with relevant teams. Administer Litmos, including updating partner records, maintaining training calendars, and generating training certificates. Support partner and implementation professional certification processes. Manage administrative tasks related to training delivery, including work authorization processing, assignments, parent project setup, planning, and vendor and customer invoicing. Resource Management Support resource scheduling and assignment creation. Create work authorizations and budgets for subcontractor resources and ensure projects are properly shared with assigned personnel. Assist subcontractors with timesheet submission, expense reporting, invoicing, and general administrative inquiries. Coordinate subcontractor onboarding and offboarding activities, including contract requests and account creation. Project Administration & Invoicing Coordinate special billing projects and request manual invoices from Project Accounting when required. Review and approve vendor invoices while coordinati