Job Description
Job Purpose The Program Manager’s primary responsibilities are managing large scale client programs, maintaining existing client relationships within the account, and growing new opportunities. They are responsible for delivery services, ensuring quality and timeline requirements are met, the management and mentorship of staff implementing the programs, and maintaining client satisfaction. About RWS Train AI Data Services Training or fine-tuning artificial intelligence (AI) requires data. LOTS of data. However, not just any data will do – our clients need responsible AI data that’s targeted, accurate and reliable to ensure machine learning (ML) success. But preparing AI training data is a monumental task that can take up the vast majority of AI project time, leaving AI teams with precious little time to focus on developing, deploying and evaluating ML models. RWS Train AI helps our clients address this challenge head-on. With a seamless blend of technological understanding and human intelligence, RWS Train AI provides complete, end-to-end data collection and content generation, data annotation or labelling, human-in-the-loop data validation and generative AI data services for all types of AI, in any language, at any scale, based on the principles of responsible AI. Today, Train AI supports four of the world’s top five technology companies, enhancing the performance of their generative AI applications by providing services such as prompt engineering, response refinement and red teaming with locale-specific domain experts across a broad range of topic areas and educational levels. For further information, please visit: RWS TrainAI Job Overview Key Responsibilities Lead the end‑to‑end delivery for programs supporting a strategic client. Oversee complex workstreams including annotation, labeling, linguistic validation, data operations, and ML pipeline support. Implement governance frameworks, dashboards, and delivery controls that meet the strategic client’s standards.
