Job Description
Staffing Solutions Organization LLC (SSO) , an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. Customer Service Representative I – Site Visit Scheduler Location: North Carolina (Remote) Pay Rate: $18.00 per hour Position Summary: The Customer Service Representative I – Site Visit Scheduler supports the Provider Site Visit team by coordinating and scheduling appointments for Site Visit Reviewers conducting Medicaid provider facility visits. This role requires frequent phone communication with providers and internal staff and demands a high level of accuracy, attention to detail, organization, and commitment to excellent customer service. Essential Responsibilities: Answer inbound calls and place outbound calls to providers and internal partners Schedule site visit appointments accurately and efficiently Document conversations clearly and thoroughly based on provider discussions Maintain a high standard of professionalism and customer service at all times Ensure accuracy and attention to detail in scheduling and documentation Utilize Microsoft Excel, Outlook, and Word to complete daily tasks Required Skills & Qualifications: Proficiency in Microsoft Office (Excel, Outlook, Word) Strong attention to detail and accuracy Excellent time management and organizational skills Professional communication skills (written and verbal) Ability to multitask and manage competing priorities Strong spatial and scheduling coordination skills Preferred Experience Appointment scheduling experience Customer service or call center experience Experience in a medical office, healthcare, or insurance environment Remote Work Statement This position is a remote, work from home role. Staffing Solutions Organization (SSO) is a remote friendly organization committed to fostering a culture where re
