Job Description
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life As a Guest Onboarding Consultant — Toast's version of an Implementation Specialist — you partner directly with restaurant owners to bring their Toast platform to life. Working alongside the Core Onboarding Consultant, you specialise in onboarding Toast Modules, guiding customers through configuration, setup, and go-live preparation. You'll manage multiple onboarding projects at once, acting as a trusted advisor who combines product expertise with project management skills to deliver a seamless experience. To thrive as an Onboarding Consultant at Toast, you are flexible, motivated by aggressive growth goals, and excel in ambiguous fast-paced environments! What you'll do (Responsibilities) Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Onboarding phase before Go-Live. Conduct consultation meetings with customers, walking them through Toast's guest-facing modules (e.g. Online Ordering, Toast Tables, Loyalty, Gift Cards, Catering & Events,etc.) Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilise Toast modules. Responsible for consulting with clients to determine configuration needs before go-live and communicating any unique needs to the wider project team. Raises requests on behalf of customers when technical issues arise during onboarding Acts as a product expert and trusted advisor, answering customer questions and troubleshooting issues during the onboarding journey. Observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the
