Job Description
Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title: Technical Client Success Manager Location: Remote Time Zone: U.S. Eastern Time (EST), Mon–Fri, 9AM–6PM Reports To: Executive Leadership Role Overview The Technical Client Success Manager owns the end-to-end client experience for a tech-enabled podcast production and distribution platform serving B2B service providers. This role blends relationship management with technical fluency, requiring someone who can confidently engage with clients, understand technical workflows, and translate business goals into scalable, tech-driven solutions. The ideal candidate has experience in SaaS environments, understands basic coding concepts, and thrives in fast-paced, client-facing roles. Key Responsibilities Serve as the primary technical and strategic point of contact for assigned client accounts Understand client goals and map them to platform capabilities, workflows, and deliverables Support technical discussions, including light troubleshooting, data interpretation, and integrations Lead structured onboarding experiences using clear documentation, visuals, and walkthroughs Monitor account health, proactively identify risks, and drive retention and expansion opportunities Collaborate with operations, production, and leadership to ensure timely, accurate delivery Maintain detailed records and workflows within HubSpot or similar CRM tools Required Qualifications 2–4 years of experience in client success, account management, or customer-facing SaaS roles Working understanding of coding concepts, including SQL and Python (ability to read, interpret, or discuss—not necessarily build from scratch) Prior experience working for a tech or SaaS company Non-negotiable: Proven prior remote work experience, fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience working with U.S. or UK-based companies. Applications without this
