Job Description
Military Grades: E3/A1C - E6/TSgt GENERAL EXPERIENCE REQUIREMENT: Must have experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the understanding of the stages required to automate a work process; experience in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. AND Must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE OR EDUCATION REQUIREMENTS FOR GS-9 Must have one of the following: A) 1 year of experience, education, or training which is equivalent to the next lower grade (GS-07) in receiving, maintaining, and issuing data storage media for computer operations. Experience in scheduling the use
