Job Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Executive, Head of Cloud & Security to join our team in Hyderabad, Telangana (IN-TG), India (IN). Provides leadership for operations, administration and results globally for multiple departments within Network Practice. Key responsibilities: Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts. Develops and executes a strategic vision for the managed services client delivery management function that aligns with the organization's overall goals and objectives. Fosters and maintains strong relationships with key strategic clients, ensuring their needs are met, and expectations are exceeded. Implements best practices, standards, and processes to ensure the consistent delivery of high-quality managed services to clients. Defines, monitors, and reports on key performance indicators (KPIs) to measure and improve service delivery efficiency and effectiveness. Allocates resources effectively, including people, technology, and infrastructure, to meet client demands efficiently. Identifies and mitigates potential risks to client service delivery and proactively address issues as they arise. Manages the budget for the managed services client delivery function, ensuring cost-effectiveness and profitability. Collaborates with the technology team to integrate the latest tools and solutions that enhance service delivery capabilities. Serves as the voice of the client within the organization, advocating for their needs and ensuring client-centric decision-making. Works closely with the Service Delivery Management and Vendor Management teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative optio
