Job Description
Executive Customer Relations (ECR) team manages IN trans related escalations for rescue, root causing and medium/long term systemic changes. The team manages multiple programs such as INOPS VPI, ECR email - Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities - Experience in English-language communication skills, both written and verbal - 1+ years of customer service experience, or Bachelor's degree in management, business administration, economics, engineering, marketing - Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment - Can work proactively and independently, meet deadlines, and deliver on projects and tasks - Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troubleshooting network and experience working with customers with a passion for delivering exceptional service
