Job Description
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Corporate Production Manager is responsible for providing high-level support to branch employees across all company systems, with an emphasis on Encompass LOS. This role serves as a key resource for Loan Officers, Processors, Underwriters, and other branch staff, offering expert troubleshooting, guidance, and problem resolution to ensure smooth loan operations. Job Responsibilities: Deliver daily support for all company employees through our internal ticketing system, inbound calls, emails, and video Microsoft Teams conferences for assistance with system-related issues. Provide hands-on guidance and troubleshooting for Encompass and other third-party systems, assisting Loan Officers, Processors, and other users in various topics including but limited to, resolving system errors, loan setup issues, hard stops, and disclosure concerns. Actively monitor and manage the Loan Support Queue, ensuring timely and accurate resolution of incoming requests
