Job Description
About the Opportunity A rapidly growing patient acquisition and healthcare marketing business is seeking Patient Concierge Agents to join its remote team. The company partners with specialty surgical practices and helps convert inbound patient enquiries into booked consultations through exceptional patient communication and follow-up. Operating across multiple healthcare sectors, including bariatric surgery, LASIK, ophthalmology, and cataract services, the business delivers a high-touch patient experience by responding quickly to enquiries, nurturing leads through the decision-making process, and scheduling consultations directly with medical specialists. As the company expands its presence within the Australian market, it is looking for reliable, customer-focused professionals who can provide outstanding service and support to prospective patients. Requirements Key Responsibilities Respond promptly to inbound patient enquiries via phone, SMS, and email. Build trust and rapport with prospective patients. Provide high-level information regarding medical procedures and consultation processes. Follow up consistently with prospective patients throughout their decision-making journey. Schedule consultations directly into provider calendars. Maintain accurate records within company systems and CRM platforms. Deliver an exceptional patient experience throughout every interaction. Meet appointment booking and follow-up objectives. Work independently within a fully remote environment. Collaborate with the operations team to ensure seamless patient communication. Requirements Essential Excellent spoken and written English. Outstanding telephone manner with a warm, friendly, and professional communication style. Proven reliability, strong attendance, and excellent time management. Ability to work independently with minimal supervision. Strong customer service orientation. Comfortable speaking with patients regarding healthcare and surgical services. Reliable high-speed interne
