Job Description
Location: US - Remote This is a remote role open to candidates based in the US Eastern or Central time zones. Our team works across the US and Europe, with daily collaboration starting at 9am ET. Central Time candidates should be flexible to join occasional 8am local meetings. As a Xeneta Customer Success Manager your objective is to manage a portfolio of assigned accounts and drive customer success and revenue in that territory to meet the company’s vision and ambitious global expansion objectives. The true value of the CSM comes from delivering unforgettable experiences with customers, creating partnerships ultimately, leading to customers for life, i.e. revenue growth. What you will be doing Lead the lifecycle management of assigned accounts and ensure timely renewals. Continuously work with data and other internal tools, define and implement metrics to monitor your territory performance and take action accordingly to manage at risk accounts and develop advocates. Review and report on usage, adoption and customer health metrics. Conduct continuous business/account reviews to share positive outcomes and identify growth opportunities. Drive retention and growth among our customers by understanding their business needs and helping them succeed. Provide ongoing training and best practices to customers. Work cross-functionally with marketing, sales, product management to ensure the best Xeneta experience is delivered to the customer. Identify and implement customer success projects or programs that interest you. Your profile and experience Understand the DNA of what makes a customer tick, and the entire lifecycle of the customer from 3+ years of experience as a CSM with a track record of success, meeting and surpassing goals. Experience working with B2B SaaS product. Excellent English skills, written and oral. Good negotiation skills and not afraid to take risks. Customer obsessed mindset and strong appreciation for the entire customer journey. Ability to connect with
