Job Description
At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent. Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution. We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies. We’re growing fast and want you to be a part of it! We’re seeking a talented, detail-oriented Commercial Insurance Account Manager to join our team. Reporting to the Director of Retail Agency Operations, this remote role will be responsible for managing a portfolio of commercial insurance clients, supporting policy servicing and renewals, driving retention and cross-sell opportunities, and delivering a high-quality client experience throughout the policy lifecycle. Key Responsibilities Serve as the primary point of contact for assigned clients, ensuring a smooth transition from the sales process through onboarding, policy servicing, and renewal Communicate policy details, coverage expectations, service processes, and business relationship expectations throughout the policy term Build and maintain strong client relationships by providing proactive support and ongoing account management Respond to client inquiries, answer coverage questions, process endorsements, and assist with claims, audit, and inspection-related inquiries Manage client accounts throughout the policy term by processing policy adjustments and resolving issues in a timely manner Coordinate with underwriters, carriers, and internal teams to resolve policy and account issues while ensuring a consistent client experience Monitor upcoming renewals
