Job Description
At peopleworth , we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group. Role Overview We are seeking a Student Success Manager (Maternity Cover Contract) to help learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem-solving, and collaboration with internal teams and learning facilitators. Key Responsibilities Act as the primary point of contact for learners from onboarding through course completion Conduct 1:1 and group learner support sessions across multiple time zones Guide learners in structuring study plans and managing progress toward completion Identify and address learning or engagement challenges early, offering practical solutions Maintain clear and responsive communication via email, chat, and video calls Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met Monitor learner performance and engagement using tracking tools and reports Collect and analyse learner feedback to recommend process improvements Provide alumni support and foster a sense of community among past participants Requirements Relevant Bachelor’s degree or equivalent experience Minimum of 3 years’ experience in student support, customer success, or learner engagement within education or training environments Demonstrated ability to build rapport and communicate effectively with diverse learner groups Strong organisational and administrative skills, with attention to detail Experience facilitating online sessions or coaching learners (preferred) Familiarity with digital education platforms and online learning environment
