Job Description
Job Title: Patient Financial Counseling & Client Support Job Code: [KP-OBHWPF] Position type: Full-Time Working Hours: 8:00 AM -4:30 PM Central Daylight Time, Monday - Friday Salary rate : $5-$7 per hour Key Responsibilities: Educate clients on insurance benefits, coverage options, and financial responsibilities for services rendered. Meet with clients to review payment options, including uninsured, underinsured, and commercially insured individuals. Assist clients in applying for Medicaid, insurance programs, financial assistance, and other available resources. Determine eligibility and apply grants, funding sources, and sliding fee scale programs when appropriate. Coordinate referrals, advanced beneficiary notices (ABNs), and other required financial documentation. Provide compassionate and professional customer service while addressing financial concerns and questions. Establish payment plans tailored to clients' financial situations and monitor compliance. Collect self-pay balances and follow up on outstanding accounts. Post client payments accurately and reconcile daily cash and payment transactions. Review aging reports and conduct proactive outreach regarding outstanding balances. Assist with monthly collection efforts for newly discharged clients. Participate in collections review meetings and assist in assigning accounts to external collection agencies when appropriate. Support all phases of the collections process while maintaining positive client relationships. Requirements Minimum 1 year of experience in healthcare administration, patient financial services, medical billing, insurance verification, or revenue cycle management. Knowledge of insurance benefits, Medicaid eligibility, patient collections, and payment plan administration. Strong customer service, communication, and problem-solving skills. Experience with electronic health records (EHR), billing systems, and Microsoft Office applications. Ability to handle confidential information with discret
