Job Description
Job Title: Mental Health Patient Care & Scheduling Coordinator Job Code: [EJ-T] Position Type: Full-Time Work Schedule: Monday – Friday | 9:00 AM – 6:00 PM EDT (30-min lunch and two 15-min break) Salary: $6–$7/hour (Based on Experience) Job Summary & Client Overview Our client is a counseling and mental health services provider focused on delivering accessible, culturally responsive, and compassionate therapy services. Their team of licensed therapists supports individuals through a wide range of mental health concerns while prioritizing meaningful human connection and quality care. This role is ideal for someone who combines strong healthcare administrative experience with empathy, organization, and excellent communication skills. You will play a vital role in helping patients begin their therapeutic journey by managing intake processes, coordinating appointments, verifying insurance, and matching clients with the most appropriate therapists. Responsibilities: Patient Intake & Client Support Serve as the first point of contact for prospective patients through phone calls and other communication channels Conduct patient intake calls with warmth, professionalism, and empathy Process and review intake forms accurately and efficiently Replace the current AI-based intake experience with a more personalized, human-centered approach Assist patients throughout the onboarding process and answer initial questions regarding services Scheduling & Care Coordination Coordinate patient appointments across a team of 11 therapists with varying schedules Manage complex scheduling requests and appointment coordination Cross-reference therapist availability between Google Calendar and the EMR system Match patients with therapists based on therapist specialties, availability, and patient needs Ensure scheduling accuracy and maintain organized records Insurance Verification & Patient Information Management Verify patient insurance coverage and eligibility Process patient information acc
