Job Description
Where you’ll work: Remote (Hungary) Customer Care & Success at GoTo At GoTo , our Customer Care & Success team helps people get the most out of technology. We use innovative, AI-driven tools and automation to make support faster and smarter. Creative thinking and teamwork are at the heart of how we solve problems and enhance customer experience. Join us and use your skills to add value for our customers and have a positive impact on everyone who uses our products. Your Day to Day As a Customer Support Specialist, you would act as 1st line support to customers: Responding to customer inquiries related to our products by handling inbound calls and callback requests as well as email messages, and initiating test scenarios or remote sessions with customers as needed in French and English. Taking ownership of user problems and being proactive when dealing with user issues. Documenting customer inquiries and issues in Salesforce. Gathering information from customers and systems to investigate issues with the help of next-level support. Working independently and collaboratively with other teams to solve complex problems while continuously improving knowledge and skills to provide the best possible customer experience. What We’re Looking For As a Customer Support Specialist, your background will look like: Excellent communication skills are essential, with the ability to communicate effectively in both written and verbal forms in French and in English , and the ability to explain complex concepts in a clear and simple manner to all customers Previous experience in customer-facing IT support (assisting with configuring / troubleshooting of software & hardware) Having a strong emphasis on troubleshooting and analytical skills, as well as the ability to prioritize tasks, and the ability to learn new technologies. Being a great team player, sharing best practices, supporting changes positively, and managing their time effectively. Desire to be ambitious and take advantage of th
