Job Description
Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! MUST LIVE IN WEST VIRGINIA Required Start date: 7/14/26 SHIFT Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). You play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes. ***WORK FROM HOME REQUIREMENTS*** High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test. Ability to directly hardwire to your modem Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely. Attend 100% of training, on camera for the first 30 days of employment. In this role, you will... Receive and document customer concerns while ensuring all relevant information is correct in a timely manner Ensure all company procedures are followed Ensure accurate trip data is input in our systems Demonstrate a personal commitment to producing high-quality work Refer unresolved customer grievances to designated department for further investigation and resolution Multitask effectively and efficiently to extract necessary information from multiple systems Review and educate members on our services and their insurance coverage. Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-rec
