Job Description
Customer Success Manager The Company You’ll Join Amperon is a technology company at the intersection of energy data and AI. Specializing in data management infrastructure, coherent AI/ML models, and leading-edge predictive analytics, Amperon helps the full spectrum of power and utility companies to improve grid reliability, optimize asset economics, and accelerate decarbonization. With a commitment to grid modernization and decarbonization, Amperon is the forecasting company of the energy transition. We bring the brightest mind from energy, security and technology in order to combat climate changes and transition to clean energy solutions. We have offices in Texas but are a remote first company. Our Strategy Amperon seeks to modernize the grid data and AI software stack to improve reliability, optimize asset economics, and accelerate decarbonization for grid operators, asset owners, and end-users. We're building the next generation of market-leading energy analytics and forecasting products, and we want you to be part of our journey! About The Role We’re looking for a strategic and experienced Customer Success Manager to manage a portfolio of customers – driving value, renewals, and expansion. This CSM will be specifically focused on utility customers, leading them across the customer lifecycle as a trusted advisor based on industry expertise. You’ll be a part of a dynamic Customer facing organization that includes CSMs, Market Analysts, and Solutions Consultants. The role is highly cross-functional, working closely with Sales, Product, Engineering, and Data Science teams across the business. You’ll Be Managing a diverse portfolio of customers, driving value while minimizing churn and maximizing expansion. Proactively engaging with customers in regular check-ins, business reviews, in person visits, and more to build relationships and develop a deep understanding of each customer’s unique needs, goals, and workflows. Orchestrating customer onboarding, providing train
