Job Description
Role Overview Lead and elevate the way First Due serves customers across every segment and stage of their journey. This is a leadership role with full ownership of customer adoption, retention, expansion, and satisfaction — directly tied to company revenue growth. What You Will Do Build/enhance systems, frameworks, and culture that define what 'great' looks like for customers and the CS organization. Partner with Product, Services, and Support to drive alignment on shared outcomes. Why It Might Be a Fit 8+ years of experience in Customer Success and/or Account Management with at least 3–5 years in a senior leadership role at a B2B SaaS company. Strong commercial mindset and ability to build and scale enablement programs. Requirements 8+ years of experience in Customer Success and/or Account Management At least 3–5 years in a senior leadership role at a B2B SaaS company Strong commercial mindset Proven ability to build and scale enablement programs Benefits Competitive pay Medical, dental, and vision coverage FSA/HSA 401(k) Flexible PTO Fully remote workplace Technology stipend Opportunities for advancement Other benefits and perks Originally posted on Himalayas
