Job Description
Role Overview Customer-focused technology professional solving complex problems, building trusted relationships with users, and serving as a critical link between customers and internal technical teams. What You Will Do Serve as a trusted advisor and primary support resource for customers, investigate and troubleshoot complex application issues, and ensure customers receive exceptional support throughout their experience with the platform. Why It Might Be a Fit Ideal candidate will possess strong communication skills, a structured approach to problem-solving, and the ability to translate technical concepts into practical solutions for non-technical users. Requirements 4+ years of experience in Customer Success, Technical Support, Application Support, Product Support, Technical Account Management, or related customer-facing technology roles Experience supporting SaaS applications and web-based software platforms Experience working directly with customer IT teams and end users Familiarity with identity management, Single Sign-On (SSO), Active Directory, Entra ID, Auth0, SAML, or OIDC Experience using ticketing systems, monitoring tools, and operational dashboards Ability to investigate and troubleshoot complex application issues in production environments Healthcare technology, healthcare SaaS, clinical software, EMR/EHR, or healthcare operations experience Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Originally posted on Himalayas
