Job Description
ABOUT THE ROLE We're looking for a Salesforce Communications Cloud Order Management Architect for a 12-month contract engagement running in the ANZ time zone. You'll be leading the architecture and design of order management solutions built on Communications Cloud, covering order capture, decomposition, orchestration, and fulfilment across a telco product stack. The role is remote-friendly, but we have a preference for candidates based in ANZ. If you're outside the region, you'll need to be comfortable with ANZ business hours and open to travel when the project requires it. We need someone who has designed and delivered Communications Cloud OM end-to-end, not someone who has worked adjacent to it. You should be able to walk us through real projects, the decisions you made, and the problems you solved. WHAT YOU'LL DO Order Management Architecture Own the end-to-end order management architecture on the Communications Cloud platform Design order capture, decomposition, and orchestration flows across complex telco product scenarios Define the order fulfilment framework including fallout handling, jeopardy management, and order tracking Architect the integration between order management and upstream CPQ and downstream BSS/OSS systems OmniStudio & Platform Design Lead the design of OmniStudio components supporting order flows (OmniScripts, DataRaptors, Integration Procedures, FlexCards) Define orchestration logic and state management across the order lifecycle Ensure the OM architecture aligns with the broader Communications Cloud platform design including EPC and CPQ Technical Leadership Provide architectural governance across the OM workstream Guide developers on order management configuration, customisation patterns, and integration design Review technical decisions and enforce design standards across the delivery team Define deployment and environment strategy for the OM components Stakeholder Management Lead architecture workshops and design sessions with business an
