Job Description
Lead, manage, and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency. Ensure professional and timely handling of customer enquiries, orders, quotations, service requests, concerns, and escalations. Communicate proactively with customers and internal stakeholders on order status, shipment updates, potential risks, and recommendations. Drive continuous improvement initiatives to enhance service processes, workflows, and overall service quality. Coordinate closely with internal departments to ensure timely order fulfilment and effective resolution of customer issues. Build and maintain strong relationships with customers, internal stakeholders, and management. Maintain accurate customer records, reports, and operational documentation. Ensure compliance with company policies, quality standards, and regulatory requirements. Requirements: Diploma or Degree in Business Administration, Engineering, Operations Management, or a related discipline. Minimum 5 years of relevant experience in a supervisory, managerial, or leadership capacity within customer support, customer service, sales support, order management, or related functions. Experience in the machinery, equipment, manufacturing, engineering, semiconductor, electronics, or technical service industry will be advantageous. Strong communication, interpersonal, and stakeholder management skills. Customer-focused with a strong service mindset. Proven leadership and people management capabilities. Strong problem-solving, decision-making, and conflict resolution skills. Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: mailto: gs1@talenttradersg.com EA License No.: 13C6305 Reg. No.: R23117344 (Tiong Tian Ho) For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connectio
