Job Description
Purpose Of the Job The Regional Station Manager (RSM) is responsible for managing the performance of all stations in South East Asia & Oceania in terms of safety, punctuality, customer experience and cost. Together with the SEAO stations team the aim is to optimize the performance of contracted Ground Handling Agents (GHAs) and other suppliers, to ensure a high level of service and productivity in line with the SGHA and SLA for each station. The RSM also holds formally the responsibility for Singapore as Station Manager. Organizational Context The regional station manager South East Asia & Oceania is responsible for safety, on-time performance, customer experience and cost within the market. The station managers are in turn responsible for safety, on-time performance, customer experience and cost in his/her station. Each station manager has a team of duty station managers, supervising Air France and KLM flights on a daily basis, assisting with monitoring, analysis, project management as well as daily steering of our contracted suppliers. In stations with own lounge operations, a lounge manager (reporting to the station manager) is responsible for operations, sales and quality supervision. Day-to-day operational tasks are carried out by handling agents and other suppliers. Key Responsibilities 1. Managing South East Asia & Oceania station performance Ensures adequate stations performance KPI dashboards, covering all relevant station KPIs Ensures performance management platforms with the stations team, and with individual members Challenges Station Managers and GHAs on performance, ensuring corrective actions and improvements Manages a QBR set-up, both within the stations organization and with key suppliers on regional level Provides and encourages escalation possibilities to station managers Provides performance updates and alerts to the General Manager and Outstations Area Manager 2. Overseeing South East Asia & Oceania Safety systems and controls Ensures the implem
