Job Description
Job Summary The Financial Aid Counselor serves as the main administrative role for the processing of federal, state and institutional financial aid programs. The position requires the employee to gain an in depth knowledge of Title IV regulations, and all related University policies and procedures needed to successfully assist in the management of the University’s aid programs. The Counselor is also responsible for providing excellent customer service to students, parents and other campus partners such as Drexel Central, the Office of the Bursar’s, etc. The position requires the ability to help triage difficult student situations on the university’s behalf, and the desire to work collaboratively with other offices on campus to successfully resolve student cases. Essential Functions Learn and comply with current regulations for all federal, state, and university financial aid programs. Support daily operations centered around the processing of financial aid programs. Address financial aid incidents received through various venues; e-mail, assigned by call center or by phone. Participate in internal office committees as determined by the FA Management. Act as liaison with various university offices as appropriate. Recommend and administer policies/procedures for the administration of financial aid programs and the day to day activities of the financial aid office. Review/Prepare financial aid correspondence in all venues when necessary. Give presentations before students, parents and outside groups on the overall financial aid application process and program eligibility requirements. Understand and adhere to Drexel University ’s compliance standards as they appear in the Code of Conduct and Conflict of Interest Policy. Other duties as assigned. Required Qualifications Minimum of a Bachelor's Degree or the equivalent combination of education and work experience. ( Please review the Equivalency Chart for additional information.) Minimum of 1 year of Financial aid or rel
