Job Description
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As a part of the Product Support Team, you'll spend most of your time interacting directly with our users and ensuring that they have a stellar Stripe experience. What you'll do Troubleshoot complex user issues and communicate with Stripe's highest value users, providing a best-in-class support experience, by email Own and manage business-critical escalations and incidents for users Become the expert in all Stripe products, deeply understanding our processes and workflows in order to resolve user issues Work with a small portfolio of users, to whom you'll be directly accountable for analyzing and improving their support experience, providing contextual insight regarding users' experience with support to account team stakeholders Work with Engineering and other Operations teams to diagnose and solve technical user problems Develop relationships with users and identify opportunities to improve support and overall experience with Stripe Analyze and optimize our support documentation and processes to improve our users' experiences and help scale our operations Responsibilities Casework Troubleshoot complex user issues and communicate with Stripe's highest value users, providing a best-in-class sup
