Job Description
Company Overview Swisslog Healthcare empowers hospitals with integrated automated transport and pharmacy solutions. We provide end-to-end storage and transport systems for lab samples, medications, and patient-specific therapies, enabling healthcare facilities to operate with precision and confidence. Job Summary We are seeking a motivated Assistant Engineer, Customer Support to deliver high-quality technical service and support to our customers. Responsibilities Respond promptly to customer service requests to deliver efficient, high-quality technical support Perform scheduled inspections and preventive maintenance on equipment and systems at customer sites to ensure reliability Troubleshoot, repair, and perform corrective maintenance to maintain optimal system performance Build and maintain strong customer relationships by ensuring service excellence and reliability Provide standby technical support outside regular working hours as required Required competencies and certifications Minimum NITEC or higher qualification, or equivalent relevant experience Technical training or hands-on experience in servicing equipment and systems Preferred competencies and qualifications Strong interpersonal and communication skills demonstrated through effective customer interactions Customer-oriented approach with a proactive and problem-solving mindset
