Legal Document Production Team Leader

key responsibilities and skills The Legal Document Production Team Leader is responsible for leading a high-performing document production team while maintaining exceptional standards of accuracy, quality, and turnaround. The role combines people leadership, operational oversight, and a strong focus on continuous improvement to ensure a consistently high level of client service. Team Leadership Lead, coach and support a team of legal document production specialists, setting clear expectations and performance standards Conduct regular 121's, team meetings, and performance discussions to support engagement, accountability, and development Provide hands-on support with complex or high-risk document production tasks as required Operations & Service Delivery Oversee the day-to-day team operations, ensuring workloads are effectively planned, delegated, and delivered to agreed service levels Maintain the highest standards of accuracy, output, and turnaround across all document production work Act as the first point of escalation for workflow challenges, quality concerns, or client expectations Provide hands-on support with complex document production where required Ensure the team meets or exceeds individual and team targets and service level agreements (SLAs) Champion best practice and support the adoption of new technology and tools Process Improvement & Quality Monitor productivity, quality, and team performance; investigate errors and addressing issues constructively Identify opportunities to improve workflows, processes, and ways of working, supporting implementation of changes Maintain clear process documentation and encourage knowledge sharing across the team Stakeholder Management Follow up all client concerns and queries effectively, representing issues on behalf of the account manager where needed. Build and maintain strong day-to-day relationship with the client Support with service reviews, contributing to positive client outcomes and long-term partnerships ski