Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries - Knowledge of advanced English at CEFR level B2/C1 - Relevant experience of dealing with customer queries via phone and email - Relevant experience in an administrative support role involving collaboration with internal or external teams - Relevant experience of solving problems whether related to customer queries or internal process issues
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