Job Description
Bilingual Customer Service Technical Support Representative (Spanish/English) Remote – NY – prefer near Plainview, NY or near Ocala, FL $17 - 18/hour + overtime | 365 days, 24/7 operation We’re recruiting on behalf of an IT implementation company’s new Call Center for FLUENT Spanish/English Customer Service Technical Support Representatives . This is a fully remote role supporting a 365-day, 24/7 call center. Recent Computer Science, IT, or related grads are strongly encouraged to apply. What You’ll Do Provide excellent customer service via phone and chat in Spanish and English Greet customers, verify accounts, listen carefully, and show empathy Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support) Use tools such as Freshdesk, Sonar CRM and other internal systems Document all interactions accurately and follow procedures/SLAs Escalate complex issues to senior technicians when needed What You Bring Fluent Spanish English (spoken and written) 1+ year of customer service experience (call center/help desk preferred) Comfortable with basic technical troubleshooting (internet/Wi-Fi/devices) Strong typing and multitasking skills (navigate multiple systems while assistingcustomers) Professional, patient, and calm with upset or frustrated customers Willing to work overnights, weekends, and rotating schedules in a 24/7 environment Must live in NY State or Florida (prefer close to Plainview, NY or Ocala, FL area) Reliable wired internet and a quiet, distraction-free workspace Pay & Schedule Pay: $17–18 per hour, depending on experience Overtime available Paid training This is a 24/7/365 operation, including weekends and holidays Schedule Available: Thurs. – Mon. – 3 pm – 12 am, with Tues. and Mon. off (days off may vary – you willbe notified in advance whenever possible) Candidates must have the flexibility and ability to work any shift as needed Shift preferences and availability will be discussed during the interview process Two 15-minute breaks and one 3
