Job Description
Job Summary Lead and coordinate daily restaurant operations to deliver exceptional customer service, optimize staff performance, control costs, and promote the brand locally. Drive operational excellence and ensure compliance with safety and sanitation standards. Responsibilities Coordinate daily Front of the House and Back of the House operations to ensure smooth service delivery and operational efficiency Deliver superior customer service to maximize satisfaction and foster loyalty Respond promptly and accurately to customer complaints to resolve issues effectively Review product quality regularly and research new vendors to maintain high standards Organize and supervise staff shifts to optimize workforce productivity and coverage Appraise staff performance and provide constructive feedback to enhance team effectiveness Estimate and manage inventory needs for goods, kitchen utensils, and cleaning products to maintain adequate stock levels Ensure compliance with sanitation and safety regulations to uphold health and safety standards Manage the restaurant’s public image and recommend improvements to enhance reputation Control operational costs by identifying and implementing waste reduction measures Create detailed reports on weekly, monthly, and annual revenues and expenses to support financial oversight Promote the brand locally through word-of-mouth and restaurant events to increase visibility Recommend and implement marketing strategies such as discounts and social media ads to expand customer reach Train new and current employees on proper customer service practices to maintain service quality Implement policies and protocols to sustain efficient and effective future restaurant operations Preferred competencies and qualifications Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role Proven customer service experience in a managerial capacity Familiarity with club management software Strong leadership, motivational, and peop
