Job Description
Job description Responsibilities a. Support to Account Send or upload preventive maintenance service report to Account Dept for billing to customers Review and submit quotations by SI to management for approval Raise invoice to P-Order system for approval and payment Follow up with account for the payment related issue of vendor or SI Review and process all claims for IT & Service depts. Check, record and submit to Account Dept for payment. b. Support to HR Upload duty roster into Easytime system Check and generate monthly overtime reports to HR Department c. Additional Job Scope Plan service technicians’ monthly duty roster Do general filling and data key in Service Support a. Equipment Sale carpark Plans preventive maintenance schedules and email preventive maintenance notification and tentative schedule to respective MA by email Compile Preventive Maintenance and service reports from Service technicians after completion of service for general filling and billing Work with EPS operation and Account Dept on any billing issues Contact MA /customer and follow up on outstanding cases before performing closures Coordinate work with zone managers and request PO assistance if need to b. HDB Carparks Review daily HDB cases inside SRS and CC daily report. Follow up on outstanding cases by arranging tech and perform closures after work done. Coordinate work with zone managers to follow up on outstanding cases under their respective coverages. Request site staff RO for assistance if need to Receiving call and coordinate work with CC staff for any urgent cases Escalate and follow up cases with external vendor for any fault due to equipment failure. (Nets, Singtel, Dcrypt and SI etc.). Assist HDB admin to modify and updated report which need submit to HDB c. Private Carpark Plans preventive maintenance schedule for private carpark and email service report to zone manager Review daily private cases inside SRS and CC daily report Coordinate work with private carpark operation an
