Job Description
Role Overview The Client Director is the senior, accountable leader for one or more strategic clients, acting as the primary trusted advisor and commercial owner of the relationship. This role carries end-to-end responsibility for client partnership, commercial performance, service excellence, and team leadership, with a strong focus on long-term value creation, growth, and retention. You will operate as a true partner to senior stakeholders (C‑suite, ExCo, Heads of Marketing, Digital, Data, and Product), bringing a deep understanding of the Financial Services landscape, regulatory considerations, customer journeys, and media investment models. Key Accountabilities Client Partnership & Leadership Overall leadership and ownership of significant Financial Services client(s) or client portfolio, acting as the Client Director and main point of accountability. Build, maintain, and deepen trusted, senior-level client partnerships, including C‑suite, regional leadership, and key decision-makers. Serve as a strategic advisor on B2B clients, translating business and regulatory challenges into effective media, CX, and growth solutions. Shape and lead a forward-leaning client partnership strategy, proactively identifying growth opportunities, anticipating needs before they surface, and strengthening long-term advocacy and retention. Business & Commercial Ownership Full end-to-end ownership of the client business, including delivery of the agreed service propositions. Drive revenue growth, profitability, and margin discipline while ensuring high-quality, seamless delivery. Proactively identify and deliver cross-sell and upsell opportunities across the dentsu ecosystem, aligned to Financial Services client needs. Own and manage commercial targets, forecasts, and budgets, ensuring strong financial governance and transparency. Financial & Operational Excellence Lead commercial finance management, including revenue forecasting, budget control, and reporting. Ensure robust operation
