Job Description
Job Description Collections Target Achievement :Driverecoveryandachievemonthly/quarterlycollectiontargetsforassignedarea. Team Leadership :ManagealargeteamofCollectionOfficers/Agencies,ensuringproductivityandadherencetoKPIs. Process Compliance :EnsurecompliancewithRBIguidelines,companySOPs,andauditrequirements. Performance Monitoring :Conductweeklyreviews,trackdelinquencybuckets,andimplementcorrectiveactions. Vendor Management :Onboard,train,andevaluatethird-partycollectionagenciesensurebackgroundchecksandperformancereviews. Customer Engagement :Liaisewithcustomerstoresolvequeries,negotiaterepaymentplans,andhandleescalations. Legal Support : Assist in police/legal matters related to recovery cases.
