Job Description
Description Amazon - where builders can build! We're looking for a smart, customer-obsessed innovator and owner to join our Operations Team Purview of a Operations Manager Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion. Key job responsibilities Responsibilities include, but are not limited to - Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. . Developing and/or referring to performance metrics to drive team performance and business results. . Identifying the business impact of trends and making data backed decisions. . Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers) . Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. . Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus. Basic Qualifications - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - 1+ years of employee and performance management experience Preferred Qualifications - 1+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more
