Job Description
Fully Remote Customer Support, Order Management, and Social Media Manager for E-Commerce Brand Company: Select Saunas (selectsaunas.com) Location: Fully remote (must be based in the United States or Canada, ) Type: Full-time Compensation: $40,000 + performance bonuses About the role Do you want to help people become the healthiest version of themselves? Select Saunas is a high-ticket online-only retailer of premium saunas. Our customers make considered, high-value purchases, and the experience we give them before, during, and after the sale is what sets us apart. We're looking for a Customer Support and Order Management Specialist to own the order journey end to end: placing orders with our suppliers, keeping customers informed proactively, and resolving issues with the kind of white-glove care a high-ticket purchase deserves. You'll be the voice of the brand on email and phone, and the person who makes sure every order is accurate, on track, and delivered without surprises. This is an ideal role for someone who is organized, calm under pressure, and genuinely enjoys helping people, not just clearing a queue. A welcome bonus is a genuine interest in saunas and health and wellness! Join the early stages of a fast-growing company Be part of a small, fun, driven team This is a long-term position with the opportunity to move into a customer support team manager No limits on your advancement Act without being micromanaged Responsible Unlimited PTO (of course, and we won't disturb you) Work from home and be an entrepreneur inside the company (without the risk of going alone) What you'll do Handle inbound contact. Respond to customer emails and phone calls promptly and professionally. Place and manage supplier orders. Submit orders accurately to our suppliers, confirm details, and follow them through to fulfillment. Assign and communicate tracking. Add tracking numbers to orders and keep customers updated on shipment status. Reach out proactively. Contact custom
