Job Description
Job Title: Patient Engagement Specialist Classification: 1099 Contractor Work Structure: Fully Remote Schedule/Shift: Part-Time; 20-35 hours per week Team: Clinical Operations Reporting to: Senior Program Manager Location: United States Compensation: $22 per hour About Us: Aviary was founded in 2020 by seasoned digital health entrepreneurs. In past roles, we've founded and scaled high-growth startups, run large health systems, advised government programs, built technology you use every day, and provided healthcare for millions of lives. We're backed by leading VCs including SignalFire, Pear, GFC , 2048, Great Oaks, MGV and more. Over the last year, we've built the leading virtual cardiac recovery and management platform for members with cardiac conditions. For every member we serve, we add an average of five years to their lifespan. We're growing – fast. Our member base is doubling every month and we're looking to 3x our team size quickly. This will allow us to scale nationally and accelerate product development across the continuum of heart health. Position Overview: The Patient Engagement Specialist serves as a key member of the cardiac rehabilitation care team and is responsible for supporting patient engagement, retention, scheduling coordination, and overall patient experience throughout the program. The Patient Engagement Specialist acts as a point of contact for patients, assisting with scheduling, outreach, retention efforts, patient education support, and barrier resolution while collaborating closely with clinical staff, intake specialists, enrollment teams, and leadership. Key Responsibilities: Patient Engagement & Retention Serve as a point of contact for patients throughout the cardiac rehabilitation program. Conduct proactive outreach to patients at risk for disengagement, missed appointments, pauses, or discontinuation. Identify barriers to participation including scheduling conflicts, technology concerns, transportation issues, work obligations, care
