Job Description
Job Title: Property Management Coordinator Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We are seeking a highly organized and detail-oriented Property Management Coordinator to support the day-to-day operations of a growing self-storage portfolio. This role serves as the operational backbone of the business, ensuring customer inquiries, rentals, billing issues, delinquency management, move-ins, move-outs, and administrative processes are handled accurately and efficiently. The ideal candidate is proactive, customer-focused, and comfortable managing multiple responsibilities while maintaining organized records and clear communication. You will work closely with leadership and onsite teams to ensure smooth operations, exceptional customer service, and consistent execution of company processes. Responsibilities Customer Service & Tenant Support Manage customer inquiries via phone, email, and messaging platforms. Assist customers with reservations, rentals, move-ins, move-outs, billing questions, gate access issues, and lease-related inquiries. Maintain accurate customer records, notes, and communication history. Resolve customer concerns professionally and escalate issues when necessary. Ensure a positive customer experience throughout the rental lifecycle. Property Management Operations Process new rentals and lease documentation. Coordinate move-in and move-out activities. Monitor unit occupancy and rental activity. Maintain accurate records across all property management systems. Support daily operational tasks to ensure facilities run smoothly. Delinquency & Payment Management Monitor delinquent accounts and outstanding balances. Send payment reminders, notices, and follow-up communications according to company policies. Assist customers with billing questions and payment-related concerns. Escalate delinquent accounts when required. Maintain accurate documentation of collection efforts and account status. Administrative Coordin
