Job Description
Job Description: We are looking for a skilled ITSM Enterprise Support Engineer to manage IT service management platforms enterprise applications and job scheduling systems The role involves supporting service management processes maintaining platform stability and ensuring seamless execution of enterprise workflows and operations Key Responsibilities: Provide L2 support for ITSM tools primarily ServiceNow ITSM CMDB HRSD CSM modules Manage service requests incidents problems and changes in alignment with ITIL processes Support ServiceNow administration configuration including workflows forms reports and basic customizations Maintain and update CMDB data ensuring accuracy and governance compliance Support enterprise applications such as SAP environments functional technical coordination and basic troubleshooting Provide operational support for Mainframe systems batch monitoring issue resolution job handling Manage and monitor job scheduling tools like AutoSys including job creation troubleshooting failures and dependency management Perform root cause analysis and ensure timely resolution of production issues Collaborate with cross functional teams for system integrations and incident resolution Maintain SOPs knowledge base articles and platform documentation Ensure platform stability compliance and adherence to SLAs Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-GRC,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM,Foundational->Service Management->ITIL,Technology->SAP Basis Administration->SAP Basis Admin,Technology->Mainframe Technologies->Mainframe Technologies- ALL,Technology->Infrastructure- Batch Scheduler->Autosys,Technology->Infra_ToolAdministration-ITSM->ServiceNow
